In the summer of 1993, Eric Smith put together a business plan detailing a company that would meet key electronic product needs for retail stores. He asked his friend and client, Roy Mussaffi, owner of a chain of successful retail stores, to take a look at the plan. Mr. Mussafi liked the idea so much that he partnered with Mr. Smith to form Intech, Inc., in September 1993.
Mr. Smith, Mr. Mussaffi and a staff of four set to work and soon formed partnerships with companies like Sanyo/Fisher, Pioneer, Zenith and Sony Electronics. Intech promoted and supplied these companies’ products to independent, local electronics stores that were financially unable to offer such a dynamic product line.
Helping Introduce HDTV to America
In January of 1997, Intech interviewed with Samsung Electronics at the International Electronics Show in Las Vegas (CES) and became one of the first Authorized Samsung Distributors in the United States. After two very successful years with Samsung, Intech was asked to market Samsung’s first integrator HD Rear Projector nationwide and did so, promoting the product nationally through Home Theater Magazine. Intech is still a proud Authorized Samsung Dealer / Distributor, filling the needs of retail customers, Fortune 500 Companies, Government Agencies and independent Specialty Integrators.
In 2000, while flying to the International Electronics Show (CES) in Las Vegas, Eric Smith decided that HD was “here to stay” and purchased the URL www.thehighdefinitionstore.com. The on-line superstore was designed over the next few years, built around the section called HD LEARNING CENTER, to provide customers with the knowledge they needed to purchase their new HD panel. The site officially went live on September 13, 2003, exactly (10) years after Intech was incorporated. The site is still the fastest growing division in the company today, with Intech offering products as an Authorized Dealer from Samsung, Sony, Toshiba, Peerless, Tributaries and Bello. Intech has plans to continue to add additional product content to the site.
Intech enters the Custom Home Theater Installation Business
The success that followed led directly to the launch of Intech’s Home Theater Division. Converting Mr. Smith’s office into a showroom, Intech quickly secured its first home theater job. As more jobs came in, Intech kept adding services, including custom cabinetry design in 2001.
Within just a few years, Intech became Authorized for some of the best names in the custom install industry, including Crestron, RTI, Leon, Speakercraft, Niles ICS,Triad, Sim2, Bryston, Klipsch and Sunfire. Intech now has a full design and install staff on hand for this division, including a Project Manager, Sales and Design Manager and industry trained install technicians. Intech has been recognized as a TOP 50 Custom Integrator in the United States, since 2005, by CE PRO Magazine.
Intech’s Business Model Today
In September 2003, Intech realized that it was time to move to a larger facility in order to better accommodate the needs of its client base, both retail and fulfillment. Intech moved into the existing 7,500 square foot space, comprised of 4,500 square feet of warehouse and a 3,000 square foot office and showroom area. The showroom includes a six-seat dedicated movie theater room, featuring a 3D HD Projector and 7.1 Surround Sound System, as well as 3D HD Panels from Sony, Samsung and Toshiba. The showroom is controlled by a Crestron System.
Intech continued to diversify and now is proud to offers its products and services through its five divisions:
I. Corporate Fulfillment Discount Programs
II. GSA Government Approved Vendor
III. Custom Home Theater Installation
IV. Specialty Fulfillment to the CEDIA / Independent Installer Channel
V. Authorized On-Line Website nationally: www.thehighdefinitionstore.com
Chief Executive Officer
Roy Mussaffi began his career in the consumer electronics industry in 1980 as a stock boy in New York City. The next year, he opened the first store in what was to become one of the most successful independent chains of electronics stores in the New York metropolitan area, Hi Fi Electronics. In 1993, Mr. Mussaffi sold his stores and partnered with Mr. Smith to found and incorporate Intech.
Eric M. Smith
Eric Smith has been involved in the consumer electronics business since 1985 when he went to work as a salesperson for Sanyo Electronics in New York City. He left in 1987 for a position as an Executive Salesman for the firm representing Sanyo/Fisher Electronics, handling such key accounts as Gimbel’s, Macy’s and J&R Music World. Ever on the move, Mr. Smith was hired just two years later as the Executive Vice President for Zemex Electronics, an international consumer electronics firm. In 1993, Mr. Smith left Zemex Electronics to found and incorporate Intech with Roy Mussaffi.
Eric is very much involved on a daily basis in all facets of the organization. Eric is most concerned, as the owner and founder, that every customer is attended to with great care. It is important to him that all staff members recognize the need to communicate effectively with all clients, to ensure that their experience with Intech is a positive one. Eric enjoys both speaking and meeting with clients and encourages clients to contact him with any questions or concerns. He can be reached at the office number – 516-931-6800.
Tom joined the Intech team in early 2011 as Account Executive after a 12 year term with a highly successful residential integrator in Westchester County New York. This was preceded by a lengthy career in retail management and the Video Rental Industry. With his industry experience Tom offers effective support for all aspects of Intech’s business activities including the Custom Install team, Integrator fulfillment, and Government and web sales, of which he now manages. A long time audiophile Tom’s extensive product knowledge has proven a unique and valuable asset to the company’s business model. Tom also contributes to promotional activities along with long term Marketing planning.
Director of Business Development
Donna joined the team in September of 2016 as the Director of Business Development, specifically to oversee the branding and growth of the HiFrame Mirror glass solution division. Donna spent many years in the Consumer Electronics industry, then transitioned into the wireless technology field, where she spent many years building the business during the growth years in that industry.
All of Donna’s experience in building businesses from the ground up will give HiFrame the focus it needs to be the next big thing in the U.S.